Please contact the item's seller about the refund or exchange first, then give us the return shipping address, we will help ship back the item to the seller. But there will be return shipping fee need you to pay, normally about 3-10 usd, depends on the return shipping address and the item weight.
After we ship out, we will give you the return tracking number, then you need to update it to the item's seller. Otherwise, you cannot get a refund.